Privacy Policy waze99 — Your Information Security Is Our Priority

1Introduction

Waze99 ("we", "Platform", or "waze99") takes seriously our responsibility to protect the privacy of every individual who uses our services. This Privacy Policy explains clearly and honestly how we handle your personal data — from the moment you register an account to every time you log in and play on our platform.

This document applies to all users of the waze99 platform, covering the official website at waze99.net, the waze99 mobile app for Android and iOS, and all our official communication channels including customer support email and live chat.

By registering an account or using any part of the waze99 platform, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us to delete your account.

2Information We Collect

Waze99 collects your personal data through several different means depending on your interaction with the platform. The following are the main categories of information we collect:

We only collect data that is strictly necessary to provide a safe, fair, and legally compliant service. waze99 does not collect sensitive data such as health information, religious beliefs, or political affiliations unless specifically required by the relevant authorities.

3How We Use Your Data

The personal data we collect is used responsibly and only for legitimate purposes. The following are the primary purposes for which waze99 uses your data:

• Account Management: Creating, verifying, and maintaining your account; processing secure logins; sending important account-related notifications.
• Transaction Processing: Processing deposits and withdrawals accurately and promptly; verifying identity to prevent financial fraud.
• Legal Compliance: Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations required by law; reporting to authorities when necessary.
• Service Improvement: Analyzing usage patterns to improve the user experience, identify technical issues, and develop better new features.
• Marketing Communications: Sending promotional information, exclusive offers, and platform updates — only to members who have consented to receive such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate support to members who need it.
• Platform Security: Detecting and preventing fraud, account abuse, unauthorized access, and other harmful activities that threaten the security of the platform and its users.

4Sharing Information with Third Parties

Waze99 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in the course of operating the platform, we may share your data with the following categories of third parties within strict and necessary limits:

• Payment Processors & Banks: Financial information required to process your deposits and withdrawals is shared with approved and registered payment providers.
• Game Software Providers: Minimal game session data is shared with licensed game providers solely for service delivery purposes.
• Legal Authority: We are legally required to disclose information to law enforcement agencies, courts, or regulatory bodies upon receipt of a valid order.
• Technical Service Providers: Hosting companies, analytics services, and technical support providers that assist in operating our platform — all bound by strict data protection agreements.
• Identity Verification Partners: Third-party KYC service providers that assist us in verifying member identities to meet compliance requirements.

All third parties that receive your data from waze99 are required to uphold the same stringent data protection standards that we apply. We do not permit them to use your data for any purpose other than those specified in our agreement with them.

5Cookies & Tracking Technologies

Waze99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how members use our platform. Cookies are small text files stored on your device when you visit our website.

We use four main types of cookies:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and basic navigation. These cookies cannot be disabled.
• Functional Cookies: Storing your preferences such as language, display settings, and other personal choices to deliver a more comfortable experience.
• Analytics Cookies: Helping us understand how users interact with the platform — most visited pages, time spent, and navigation paths — for improvement purposes.
• Marketing Cookies: Used to deliver relevant promotional content to you, including bonus offers tailored to your gaming activity.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the waze99 platform.

6Data Security & Technical Protection

Waze99 continuously invests in high-grade security infrastructure to ensure your personal data is always protected from unauthorised access, loss, or misuse. The technical and organisational measures we employ include:

• End-to-end data encryption using TLS 1.3 protocol for all communications between your device and our servers.
• Encryption of stored data (data at rest) using AES-256 for all sensitive information in our databases.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of protection.
• 24/7 security monitoring by our team of cybersecurity experts to detect and respond to threats in real time.
• Regular penetration testing conducted by independent third-party security auditors.
• Multi-level access controls ensuring that only authorized staff can access user data, and only to the extent required for their duties.
• Automated data backup system with storage across geographically separate locations to ensure service continuity.

While no security system can be guaranteed 100% secure, waze99 takes all reasonable and practical measures to minimise risk and protect our members' interests. In the event of a material data breach, we will notify you and the relevant authorities within the timeframe required by law.

7Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and waze99 policy, you have the following rights regarding your personal data:

To exercise any of the rights above, contact our data protection team at [email protected]. We will process your request within 30 business days from the date we receive your complete request.

8Data Retention Period

Waze99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for the duration that your account remains active on the waze99 platform.
• Financial & Transaction Data: Retained for a minimum of 7 years from the transaction date in accordance with Malaysian financial and tax legislation.
• KYC Documents: Retained for a minimum of 6 years after account closure in accordance with AML compliance requirements.
• Security Logs: Retained for 12 months for security incident investigation purposes.
• Support Communication Data: Retained for 3 years for reference and dispute resolution purposes.
• Analytics Cookie Data: Deleted after 13 months or earlier according to your cookie settings.

Upon expiry of the retention period, your data will be securely deleted or anonymised in accordance with our established data disposal procedures. Anonymised data may be retained for analytical purposes without a time limit.

9Child Protection

Waze99 is a gaming platform exclusively for individuals aged 18 years and above. We do not intentionally collect, store, or process any personal data from minors.

Should we become aware that personal data of a minor has been inadvertently collected, we will take immediate action to:

• Deleting all data associated with that individual from our systems.
• Closing the associated account immediately.
• Reporting the incident to the relevant authorities if necessary.

If you believe a minor has registered on our platform, please contact our support team immediately at [email protected] so that appropriate action can be taken without delay.

10Amendments to This Privacy Policy

Waze99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our platform services. Any material amendments will be communicated to you via:

• In-platform notification on waze99 when you next log in.
• Notification emails to the email address registered with your account.
• Update the "Last Updated" date at the top of this page.

Your continued use of the waze99 platform after the effective date of any amendment will be deemed as your acceptance of the updated terms. If you do not agree with the amendment, you have the right to close your account and discontinue use of the platform before the effective date.

We encourage you to revisit this page periodically to stay informed about how we protect and handle your personal information.

11Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. The waze99 Data Protection Team is always ready to assist you.

If you are dissatisfied with our response, you have the right to file a complaint with the Malaysian Department of Personal Data Protection or the relevant regulatory authority in your jurisdiction. waze99 cooperates fully with authorities on all matters relating to data protection.