Frequently Asked Questions waze99 — All Answers Here

waze99 is a gaming platform strictly for individuals aged 18 and above. This is an absolute requirement that is fully enforced. During the KYC verification process, you are required to submit a valid government-issued ID — MyKad or passport — to verify your age. Any account found to be owned by an underage individual will be terminated immediately and the existing balance will be forfeited in accordance with the platform's Terms and Conditions.

Each individual is only permitted to hold one active waze99 account. Owning multiple accounts violates the platform's Terms and Conditions and may result in all related accounts being suspended or permanently terminated. If you unintentionally have more than one account, contact our support team via live chat to resolve the matter before any action is taken.

KYC (Know Your Customer) is a mandatory identity verification procedure that must be completed before you can make your first withdrawal. You will need to submit photos or scans of the following documents:

• MyKad (front and back) or passport biodata page
• Recent proof of address (bank statement or utility bill within the last 3 months)
• Selfie holding your identity document

The KYC review process is typically completed within 1 to 24 business hours. KYC protects you from identity fraud and ensures that only the rightful account owner can make withdrawals.

Log in to your account, go to "Account Settings" or "Security", then select "Change Password". Enter your current password, followed by your new password, and confirm the new password again. Click save and the changes will take effect immediately. If you have forgotten your current password, use the Forgot Password on the login page to recover it via SMS OTP.

Yes, your phone number can be updated through the "Account Settings" section. This process requires additional identity verification since your phone number is the primary method for securing your account. You will need to verify your old number via OTP first before the new number can be registered. If you no longer have access to your old number, contact our support team with proof of identity to assist with the change.

To permanently close your account, contact the waze99 support team via live chat or email and submit your request in writing. Make sure you have withdrawn all available balance beforehand, as account closure is an irreversible action. We also recommend considering the Self-Exclusion or Game Limits options on the Responsible Gaming as an alternative before making a final decision.

Deposit limits vary depending on your chosen payment method. In general, the minimum deposit is RM20 for most FPX and e-wallet methods. The maximum daily deposit limit depends on your account tier — standard members can deposit up to RM50,000 per day, while VIP members enjoy higher limits. For exact limits by payment method, please refer to the Withdrawal or contact our support team.

While most deposits are processed within 1 to 5 minutes, several situations can slow down the process — including peak-hour banking congestion, network delays, or additional verification required for large deposit amounts. If your deposit has not been credited after 15 minutes, prepare proof of payment (a screenshot of your receipt or bank slip) and contact our live chat support. Our team will investigate and resolve the issue promptly.

waze99 does not charge any processing fees for deposits. You receive the full amount you deposit into your gaming account. However, some banks or e-wallet providers may impose a small transaction fee on their end — these are third-party charges beyond waze99's control. We recommend checking with your payment service provider if you notice any discrepancy in the amount.

No. waze99 enforces a policy that all deposits must be made using a bank account or e-wallet registered under the same name as your waze99 account. Third-party deposits are not accepted and may result in funds being held or your account suspended pending investigation. This policy is in place to protect you from fraudulent activity and money laundering.

The waze99 platform operates in Malaysian Ringgit (MYR) as the primary currency. Deposits made via local bank methods and Malaysian e-wallets are automatically processed in MYR. For cryptocurrency deposits such as USDT, the current exchange rate will be applied upon crediting to your account, and the final amount will be displayed in MYR on your dashboard.

Most withdrawals at Waze99 are processed within 5 to 15 minutes of submission, subject to completed KYC verification. For withdrawals exceeding RM10,000, additional review may be required and can take up to 1 hour. Withdrawals to e-wallets such as Touch 'n Go are typically faster than bank transfers. All withdrawals to bank accounts are verified via instant FPX transfer.

There are several important requirements that must be met before a withdrawal can be approved:

• KYC verification must be completed and approved
• If you have received a bonus, the bonus rollover requirement must have been fully met
• The bank account or e-wallet registered must be under the same name as your Waze99 account
• No suspicious activity or active restrictions on the account

For more information, visit the Withdrawal our page.

The minimum withdrawal amount is RM50 for most methods. The maximum daily limit depends on your membership tier — standard members have a limit of up to RM30,000 per day, while Platinum VIP members enjoy significantly higher withdrawal limits. If you require a large withdrawal that exceeds the standard limit, please contact your account manager or the support team for further assistance.

Withdrawals may be rejected for various reasons, the most common being unmet bonus rollover requirements, bank account details that do not match your account profile, or incomplete KYC verification. In some cases, withdrawal requests may be held for additional security review. Check the notification you received or contact live chat support to find out the specific reason and the steps needed to resolve it.

A withdrawal request can only be cancelled while it is still in "Processing" status. Once the request has been approved and processed to the banking system, it can no longer be cancelled. To cancel a pending request, go to "Transaction History" in your dashboard and look for the "Cancel" button next to the relevant request. If the button is unavailable, contact support immediately.

waze99 does not charge a withdrawal fee for the first withdrawal of each day. For additional withdrawals on the same day, a small processing fee of RM2 to RM5 may apply depending on the chosen method. VIP members enjoy unlimited withdrawals with zero fees on all daily transactions. All charges will be clearly displayed before you confirm your request.

New Waze99 members are eligible for an exclusive welcome bonus of up to RM500 on their first deposit. The bonus is automatically credited to your account once the first deposit is successfully processed. Reasonable rollover requirements apply before you can withdraw winnings from this bonus. To learn more about the latest offers, visit the Promotions our page.

Rollover or turnover is the total wagering amount you must reach before winnings from a bonus can be withdrawn. For example, if you receive a RM100 bonus with a 10x rollover requirement, you must place bets totalling RM1,000 before the bonus funds can be converted into withdrawable cash. Rollover requirements differ for each promotion type and are clearly stated in the terms of each offer on the Promotions.

This depends on the type of bonus received. Most Waze99 bonuses can be used across all game categories including slots, Live Casino, and table games. However, some specific bonuses may be restricted to certain categories only — for example, a Free Spin bonus can only be used on the designated slot games. Read the terms of each promotion carefully before claiming to ensure you select the bonus that best suits your play style.

The welcome bonus and first deposit bonus can each only be claimed once for the lifetime of your account. However, Waze99 offers a variety of recurring promotions such as daily deposit bonuses, weekly cashback, and special public holiday promotions that can be claimed repeatedly in accordance with their respective terms. Check the Promotions regularly, as new offers are constantly added to deliver the best value to our loyal members.

If you request a withdrawal before fully meeting the bonus rollover requirements, any incomplete bonus will be automatically cancelled and deducted from your account balance. Funds you deposited yourself (excluding the bonus portion) can still be withdrawn. It is therefore important to check your rollover progress via the dashboard before submitting any withdrawal request.

waze99 uses 256-bit SSL encryption technology to protect all data transmitted between your device and our servers. Your financial information is not stored directly on our servers — all transactions are processed through secure payment gateways compliant with PCI-DSS standards. We also enforce a strict privacy policy — your personal data will not be sold or shared with any third party without your consent. Read our Privacy Policy our page for full details.

If you suspect unauthorized access to your account, take the following immediate steps:

• Change your account password immediately
• Contact Waze99 live chat support and request a temporary suspension of your account
• Review your recent login history and transaction activity
• Ensure the registered email and phone number are still under your control

Our security team will investigate and take action within 24 hours. Never share your password or OTP code with anyone, including waze99 support staff.

Yes, waze99 supports two-factor authentication via SMS OTP sent to your registered phone number. Whenever a login is detected from a new device or location, you will be prompted to enter an OTP code as an additional security layer. We also recommend enabling login notifications so you are alerted every time there is an access attempt on your account, whether successful or not.

All games on waze99 use Random Number Generator (RNG) technology certified by independent third-party audit bodies. RNG ensures that every slot spin, card outcome, or dice result is truly random and cannot be manipulated by any party. Game providers partnered with waze99 — such as Pragmatic Play, Playtech, and Evolution Gaming — all hold internationally recognised game fairness certifications.

The Waze99 app is available for Android and iOS devices. For Android, download the APK file directly from the Download our website, as gambling apps are not available on the Google Play Store. Make sure you enable the "Unknown Sources" setting in your Android security settings before installation. For iOS (iPhone and iPad), the app can be installed via Safari by following the instructions provided on our download page.

For the best experience, we recommend a device with the following specifications:

• Android 8.0 or above with a minimum of 2GB RAM
• IOS 13 and above (iPhone 7 and above)
• Stable internet connection — WiFi or 4G/5G mobile data
• At least 150MB of free storage space

waze99 can also be played directly through a web browser without installing an app, making it ideal for users who prefer not to use their device storage.

If you are experiencing issues with the app, try the following steps in order:

• Fully close and reopen the app
• Check and ensure your internet connection is stable
• Clear the app cache through your device settings
• Uninstall and reinstall the latest version of the app from the Download
• Restart your device

If the issue persists after completing all the steps above, contact our technical support team via live chat, providing your device model and operating system version.

Yes, both platforms offer nearly identical features — including all game categories, deposits, withdrawals, promotions, and customer support. The mobile app has a slight edge in terms of smoother touch experience, push notifications for exclusive promotions, and faster load times. However, the web version is also fully optimised for mobile browsers and delivers a comparable experience.